FAQ/Policies
Payment:
We accept all major credit cards for purchase.
Shipping & Handling:
Please be aware that the processing time for orders is 3-7 business days, starting from the approval of the artwork. This duration does not encompass shipping time. Kindly take this into consideration when finalizing your purchase. Once the item is crafted, it will be dispatched, and the shipping period typically ranges from 3 to 7 business days. For expedited services, please select the appropriate shipping method during checkout, and note that additional fees will be incurred. Thank you for your understanding.
Proof Order:
Upon receipt of all necessary information from the client, proofs will be dispatched within 48 hours.
Made to Order (MTO):
Items that are MTO have a template ready. You will need to select the colors or any other details required per the design (the listing will prompt you to place customizations in the message area). Alternatively, you can purchase the item as shown in the listing.
Items that are MTO have a template ready. You will need to select the colors or any other details required per the design (the listing will prompt you to place customizations in the message area). Alternatively, you can purchase the item as shown in the listing.
Ready to Ship (RTS):
No wait, no hassle — these items are in stock and ship fast!
Note: These products ship quicker than custom orders. If your cart includes both RTS and made-to-order items, they’ll ship together unless separate shipping is arranged.
T-Shirt Fabric:
See description of item
Rush Orders:
We strongly advise placing orders 2-3 weeks in advance of your event to account for existing orders preceding yours. Please note that rush orders are currently not being accepted. Your understanding is appreciated.
Returns & Refunds:
All sales are final. Returns and exchanges are not accepted due to the custom nature of our products. If there is an issue with your order (such as damage or error), please contact us within 3 days of delivery so we can assist you.
We encourage you to thoroughly verify spelling, photos, and other details before confirming your purchase.
How do I send additional images?
Send a email to SNJKreationz@gmail.com with Subject: Order #.
Rhinestone Zip Files Include:
GSP – Likely a Geometer's Sketchpad file, though it might also be a specialized format for certain design software.
JPG – A standard image file, useful for previewing the design or sharing a visual reference.
PDF – A print-ready format that ensures the design maintains its layout and scale.
PNG – A high-quality image file that supports transparency, often used for digital previews or overlays.
Silhouette Studio – A proprietary file format used with Silhouette cutting machines, ensuring precise rhinestone placement.
SVG – A scalable vector format, ideal for use with cutting machines like Cricut, Silhouette, and other plotters to create rhinestone stencils.